TriStar Arms has recently discovered a potential safety issue with certain TriStar Viper G2 .410 Bore shotguns, which may lead to serious personal injury and/or damage to the shotgun. TriStar is voluntarily initiating a recall to protect the safety of its customers, because if a user prematurely releases a shotshell while loading or unloading, the unretained shotshell could potentially contact the bolt lock button inside the loading port and detonate.
This recall notice only applies to Viper G2 shotguns chambered in .410 with the serial numbers listed on this web page. If your Viper G2 .410-bore-chambered shotgun is among those listed, do not load, fire, use, sell or otherwise make available your Viper G2 shotgun until the upgrade is completed. Once you verify your Viper G2 is included, contact TriStar immediately and arrange to have the trigger housing assembly returned to TriStar for a product upgrade, free of charge, by the following steps.
Contact TriStar by e-mailing [email protected], with “Viper G2 Recall” in the subject line. You can also call (816) 421-1400 (Monday through Friday 8 a.m. to 4:30 p.m. Central time) and indicate to the representative you are calling regarding the “Viper G2 Recall.” Owners can also send a letter with their contact information to TriStar Arms, 1816 Linn St., North Kansas City, MO 64116. Be sure to include the serial number of your affected shotgun or have it available if you phone.
After confirmation that the shotgun is subject to this recall, TriStar will send a prepaid shipping label with instructions for the return the of the trigger housing assembly for its upgrade. The company will pay for the costs of shipping both to and from TriStar.
Remove the trigger housing assembly from the shotgun following the directions found in the instruction manual for the Viper G2 Shotgun, then place only the trigger housing assembly in a sturdy box for shipping. Affix the shipping label provided by TriStar on the outside of the box, and drop the box at your local United States Postal Service (USPS) shipping location. If you are unable to locate the instruction manual, it can be found here on TriStar’s website. In addition, a tutorial video with step-by-step instructions on the removal and reinstallation can be found on YouTube.
TriStar will upgrade the trigger housing assembly and return it (free of charge) so owners can reinstall it into the shotgun. The company will make every effort to return the trigger housing assembly as soon as possible.
If you have sold or transferred your Viper G2 .410 Shotgun, the company requests that you use the above e-mail — with “Viper G2 Recall” in the subject line—or call to provide the name and contact information for the person or entity to whom you sold or transferred it to. TriStar will then notify them of this recall.