Dear Customer Service

by
posted on August 15, 2011
** When you buy products through the links on our site, we may earn a commission that supports NRA's mission to protect, preserve and defend the Second Amendment. **
keefe2015_fs.jpg (1)

Early Monday morning I received a call from NRA Secretary Edward J. “Jim” Land, Jr., USMC (Ret.). Jim has the difficult, and at times enviable, job of running the corporation part of the Association, including the NRA Annual Meetings and the NRA Board Meetings. A shooter’s shooter, Jim is double distinguished, was a Marine officer in Vietnam and is one of the fathers of the modern Marine Corps sniping program.

Jim is both my friend and hero, so when he needs help with a firearm or equipment or just getting to the right person, I’m always happy to help. He called me to his office for “some help with the Leupold people.”

I sent the following to my friend Pat Mundy of Leupold’s marketing department (a really good guy) without further explanation and the attached photo taken on Jim’s desk:

Dear Pat: Do you know Jim Land is? He's NRA Secretary, one of our top officers of the Association. He's a retired USMC major and was Carlos Hathcock's CO in Vietnam.

He asked me to have a look at his Leupold binoculars. He likes them quite a lot but has been having some trouble with them.

Is there a guy you really trust in customer service we could send them to? Nebraska deer season is right around the corner, so we are hoping for a quick turnaround.

Many thanks,
Mark iv

What I didn’t tell him was that Jim had left the binoculars (forensic examination indicates that, at one time, they were Leupold Wind Rivers) on the bumper of a truck, and they fell off in a field last deer season. They were subsequently well and thoroughly minced by a bush hog clearing the field.

To paraphrase my favorite Leupold ad of the 1980s: “That bush hog thought my binoculars were just another stump …"

Latest

Japanese Type 38 Arisaka Ihtog 1
Japanese Type 38 Arisaka Ihtog 1

I Have This Old Gun: Japanese Type 38 "Arisaka"

Along with the Type 99, the Japanese Type 38 "Arisaka" was one of the main bolt-action battle rifles used by Japanese imperial forces during World War II.

New For 2025: Stoeger M3000 & P3000 Tactical

Stoeger Industries optimized its inertia-driven M3000 and pump-action P3000 shotgun designs for defensive and tactical use.

Tips & Techniques: Applying A Linseed Oil Finish (Without Turning Your Stock Into A Sticky Mess)

Linseed oil may be the oldest wood finish known to man, with evidence of linseed oil finishes being applied to wood as far back as ancient Egypt.

Rifleman Report: Proficiency Is Key

As the end of the calendar year approaches, and new firearms and related products continue to become available, we’re reminded that, while gear is important, training safely with it while developing familiarity is just as vital.

I Have This Old Gun: British Garate Revolver

World War I, as it would come to be known, rather took most powers by surprise. In 1914, Great Britain, which had not entered into a formal alliance with France and Russia, was expected by some to sit on the sidelines while the others went at it.

Beretta Commemorates 50th Anniversary Of 90 Series Pistol Family

Beretta's popular 90 Series handguns, including the iconic Beretta 92, celebrates 50 years of production in 2025, and to honor the milestone, the company has released a limited-edition variant.

Interests



Get the best of American Rifleman delivered to your inbox.