Dear Customer Service

by
posted on August 15, 2011
** When you buy products through the links on our site, we may earn a commission that supports NRA's mission to protect, preserve and defend the Second Amendment. **
keefe2015_fs.jpg (1)

Early Monday morning I received a call from NRA Secretary Edward J. “Jim” Land, Jr., USMC (Ret.). Jim has the difficult, and at times enviable, job of running the corporation part of the Association, including the NRA Annual Meetings and the NRA Board Meetings. A shooter’s shooter, Jim is double distinguished, was a Marine officer in Vietnam and is one of the fathers of the modern Marine Corps sniping program.

Jim is both my friend and hero, so when he needs help with a firearm or equipment or just getting to the right person, I’m always happy to help. He called me to his office for “some help with the Leupold people.”

I sent the following to my friend Pat Mundy of Leupold’s marketing department (a really good guy) without further explanation and the attached photo taken on Jim’s desk:

Dear Pat: Do you know Jim Land is? He's NRA Secretary, one of our top officers of the Association. He's a retired USMC major and was Carlos Hathcock's CO in Vietnam.

He asked me to have a look at his Leupold binoculars. He likes them quite a lot but has been having some trouble with them.

Is there a guy you really trust in customer service we could send them to? Nebraska deer season is right around the corner, so we are hoping for a quick turnaround.

Many thanks,
Mark iv

What I didn’t tell him was that Jim had left the binoculars (forensic examination indicates that, at one time, they were Leupold Wind Rivers) on the bumper of a truck, and they fell off in a field last deer season. They were subsequently well and thoroughly minced by a bush hog clearing the field.

To paraphrase my favorite Leupold ad of the 1980s: “That bush hog thought my binoculars were just another stump …"

Latest

Rugerzrepor
Rugerzrepor

Ruger to Discontinue Several Major Models

Ruger announced a major change to several of its longtime product lines this week, stating that it would immediately suspend production of several models while finishing out current production runs of other models through 2026.

I Have This Old Gun: The British Lee-Metford Rifle

In the late 1880s, the British military adopted its first bolt-action rifle chambered for the .303 British cartridge. This is the Lee-Metford, the first step on the way to the iconic Lee-Enfield.

Colt Delivers M4A1 Rifles to Guatemala Through Foreign Military Sales Program

Guatemala’s military recently acquired more than 2,000 Colt M4A1 rifles through the U.S. government's Foreign Military Sales program as part of the country's ongoing military modernization efforts.

NRA Launches New Texas Senate Ad as Part of Multi-Million Dollar Campaign to Retain Pro-Gun Majorities in Congress

The NRA today released a new 30-second ad highlighting Democrat U.S. Senate candidate James Talarico’s longstanding support for banning so-called “assault weapons” and standard-capacity magazines—the firearms and accessories owned by millions of law-abiding Texans.

Going Pro: Springfield Armory's Echelon Pro Comp

Springfield Armory has expanded its Echelon line of handguns with several new Echelon Pro Comp offerings, bringing a number of what the company calls "performance-oriented enhancements" to the platform.

Steel Yourselves—Metal is Back

These days, it’s safe to say that injection-molded polymer of some sort is the most prevalent material from which to construct a pistol frame, but lately, that trend seems to be reversing. Metal is back.

Interests



Get the best of American Rifleman delivered to your inbox.