Dear Customer Service

by
posted on August 15, 2011
** When you buy products through the links on our site, we may earn a commission that supports NRA's mission to protect, preserve and defend the Second Amendment. **
keefe2015_fs.jpg (1)

Early Monday morning I received a call from NRA Secretary Edward J. “Jim” Land, Jr., USMC (Ret.). Jim has the difficult, and at times enviable, job of running the corporation part of the Association, including the NRA Annual Meetings and the NRA Board Meetings. A shooter’s shooter, Jim is double distinguished, was a Marine officer in Vietnam and is one of the fathers of the modern Marine Corps sniping program.

Jim is both my friend and hero, so when he needs help with a firearm or equipment or just getting to the right person, I’m always happy to help. He called me to his office for “some help with the Leupold people.”

I sent the following to my friend Pat Mundy of Leupold’s marketing department (a really good guy) without further explanation and the attached photo taken on Jim’s desk:

Dear Pat: Do you know Jim Land is? He's NRA Secretary, one of our top officers of the Association. He's a retired USMC major and was Carlos Hathcock's CO in Vietnam.

He asked me to have a look at his Leupold binoculars. He likes them quite a lot but has been having some trouble with them.

Is there a guy you really trust in customer service we could send them to? Nebraska deer season is right around the corner, so we are hoping for a quick turnaround.

Many thanks,
Mark iv

What I didn’t tell him was that Jim had left the binoculars (forensic examination indicates that, at one time, they were Leupold Wind Rivers) on the bumper of a truck, and they fell off in a field last deer season. They were subsequently well and thoroughly minced by a bush hog clearing the field.

To paraphrase my favorite Leupold ad of the 1980s: “That bush hog thought my binoculars were just another stump …"

Latest

Chiappa Rhino Large Frame 01
Chiappa Rhino Large Frame 01

A Bigger Rhino: The Chiappa 60DS L-Frame In .44 Mag.

The Chiappa Rhino revolver design is "anything but ordinary," and for 2026, the company is upscaling the concept to handle the .44 Magnum cartridge.

Preview: Magpul MOE QD Bipod For M-Lok

Simple, inexpensive and supremely easy to use, the new MOE QD Bipod For M-Lok is Magpul’s fastest-mounting bipod model by far, as it takes only about five seconds for the practiced hand to securely affix it to an M-Lok-clad fore-end.

Gun Of The Week: Henry SPD HUSH

For its first design, Henry Repeating Arms' Special Products Division developed the HUSH, or the Henry Ultimate Suppressor Host. 

The Armed Citizen® Dec. 19, 2025

Read today's "The Armed Citizen" entry for real stories of law-abiding citizens, past and present, who used their firearms to save lives.

TriStar Arms Protégé X: A Pocket-Size Punch

Inspired by successful designs of the past, the TriStar Arms Protégé X is a pocket-size, M1911-style handgun chambered for the popular 9 mm cartridge.

Hornady Family Honored with Legacy Award

In October, the Hornady family was recognized by the Greater Grand Island Community Foundation for its contribution to the city that Hornady calls home.

Interests



Get the best of American Rifleman delivered to your inbox.