Dear Customer Service

by
posted on August 15, 2011
** When you buy products through the links on our site, we may earn a commission that supports NRA's mission to protect, preserve and defend the Second Amendment. **
keefe2015_fs.jpg (1)

Early Monday morning I received a call from NRA Secretary Edward J. “Jim” Land, Jr., USMC (Ret.). Jim has the difficult, and at times enviable, job of running the corporation part of the Association, including the NRA Annual Meetings and the NRA Board Meetings. A shooter’s shooter, Jim is double distinguished, was a Marine officer in Vietnam and is one of the fathers of the modern Marine Corps sniping program.

Jim is both my friend and hero, so when he needs help with a firearm or equipment or just getting to the right person, I’m always happy to help. He called me to his office for “some help with the Leupold people.”

I sent the following to my friend Pat Mundy of Leupold’s marketing department (a really good guy) without further explanation and the attached photo taken on Jim’s desk:

Dear Pat: Do you know Jim Land is? He's NRA Secretary, one of our top officers of the Association. He's a retired USMC major and was Carlos Hathcock's CO in Vietnam.

He asked me to have a look at his Leupold binoculars. He likes them quite a lot but has been having some trouble with them.

Is there a guy you really trust in customer service we could send them to? Nebraska deer season is right around the corner, so we are hoping for a quick turnaround.

Many thanks,
Mark iv

What I didn’t tell him was that Jim had left the binoculars (forensic examination indicates that, at one time, they were Leupold Wind Rivers) on the bumper of a truck, and they fell off in a field last deer season. They were subsequently well and thoroughly minced by a bush hog clearing the field.

To paraphrase my favorite Leupold ad of the 1980s: “That bush hog thought my binoculars were just another stump …"

Latest

Gotw Taurus Rpc 1
Gotw Taurus Rpc 1

Gun of the Week: Taurus RPC

The Taurus RPC is a welcome addition to the growing marketplace of PDWs, or personal defense weapons, a concept that pairs pistol-caliber cartridges with larger-format firearms.

The Armed Citizen® Nov. 13, 2026

Read today's "The Armed Citizen" entry for real stories of law-abiding citizens, past and present, who used their firearms to save lives.

Review: Kimber 2K11 Pro Comp

Kimber expanded its 2K11 line with the Pro Comp in 2026, providing a Commander-length slide and barrel topped by an integrated compensator.

New for 2026: Bear Creek Arsenal Bear Bolt Pro

North Carolina-based Bear Creek Arsenal, a prolific maker of AR-10 and AR-15 pattern firearms, is combining the modularity of the MSR platform with a traditional turn-bolt action with its Bear Bolt Pro.

I Have This Old Gun: Model 1854 Lorenz Jägerstutzen

The Austrian Lorenz Jägerstutzen was a unique variant of sharpshooting rifle that made it stateside during the American Civil War.

SHIELD Sights Celebrates 40 Years of Red-Dot Optics Innovation

SHIELD Sights is celebrating its 40th anniversary, marking four decades of British engineering, innovation and contributions to the evolution of modern red-dot optics.

Interests



Get the best of American Rifleman delivered to your inbox.