Dear Customer Service

by
posted on August 15, 2011
** When you buy products through the links on our site, we may earn a commission that supports NRA's mission to protect, preserve and defend the Second Amendment. **
keefe2015_fs.jpg (1)

Early Monday morning I received a call from NRA Secretary Edward J. “Jim” Land, Jr., USMC (Ret.). Jim has the difficult, and at times enviable, job of running the corporation part of the Association, including the NRA Annual Meetings and the NRA Board Meetings. A shooter’s shooter, Jim is double distinguished, was a Marine officer in Vietnam and is one of the fathers of the modern Marine Corps sniping program.

Jim is both my friend and hero, so when he needs help with a firearm or equipment or just getting to the right person, I’m always happy to help. He called me to his office for “some help with the Leupold people.”

I sent the following to my friend Pat Mundy of Leupold’s marketing department (a really good guy) without further explanation and the attached photo taken on Jim’s desk:

Dear Pat: Do you know Jim Land is? He's NRA Secretary, one of our top officers of the Association. He's a retired USMC major and was Carlos Hathcock's CO in Vietnam.

He asked me to have a look at his Leupold binoculars. He likes them quite a lot but has been having some trouble with them.

Is there a guy you really trust in customer service we could send them to? Nebraska deer season is right around the corner, so we are hoping for a quick turnaround.

Many thanks,
Mark iv

What I didn’t tell him was that Jim had left the binoculars (forensic examination indicates that, at one time, they were Leupold Wind Rivers) on the bumper of a truck, and they fell off in a field last deer season. They were subsequently well and thoroughly minced by a bush hog clearing the field.

To paraphrase my favorite Leupold ad of the 1980s: “That bush hog thought my binoculars were just another stump …"

Latest

Capitol At Dusk 2
Capitol At Dusk 2

The Constitutional Concealed Carry Reciprocity Act is on the Move

The story of American freedom, now almost 250 years on since delegates to the Second Continental Congress signed the Declaration of Independence, leads irrevocably to the Constitutional Concealed Carry Reciprocity Act.

Mixing & Matching Gun Parts: What’s The Catch?

How would one about verifying that parts from one gun would fit and function on another of the same make and model? What about aftermarket parts sold as replacement parts for hard-to-get original parts?

U.S. Army & Navy Award FN a $9.9 Million Contract for Machine Guns

FN America has been awarded a $9.9 million contract to supply the U.S. Army and U.S. Navy with FN M240B machine guns, continuing the supply of FN America’s longest-standing military weapons platform.

Review: Kahr Arms X9

When Kahr introduced the 10-round X9, it was first a matter of “about time.” However, after examining the pistol, it’s apparent that the company found a way to catch up with its competitors in a hurry.

Frugal Tactical: Retay USA's RA1522 Line

Largely known for its line of imported shotguns, Retay USA is moving into the tactical rimfire field with its collection of .22 LR-chambered RA1522 guns.

The Armed Citizen® March 9, 2026

Read today's "The Armed Citizen" entry for real stories of law-abiding citizens, past and present, who used their firearms to save lives.

Interests



Get the best of American Rifleman delivered to your inbox.