Dear Customer Service

by
posted on August 15, 2011
** When you buy products through the links on our site, we may earn a commission that supports NRA's mission to protect, preserve and defend the Second Amendment. **
keefe2015_fs.jpg (1)

Early Monday morning I received a call from NRA Secretary Edward J. “Jim” Land, Jr., USMC (Ret.). Jim has the difficult, and at times enviable, job of running the corporation part of the Association, including the NRA Annual Meetings and the NRA Board Meetings. A shooter’s shooter, Jim is double distinguished, was a Marine officer in Vietnam and is one of the fathers of the modern Marine Corps sniping program.

Jim is both my friend and hero, so when he needs help with a firearm or equipment or just getting to the right person, I’m always happy to help. He called me to his office for “some help with the Leupold people.”

I sent the following to my friend Pat Mundy of Leupold’s marketing department (a really good guy) without further explanation and the attached photo taken on Jim’s desk:

Dear Pat: Do you know Jim Land is? He's NRA Secretary, one of our top officers of the Association. He's a retired USMC major and was Carlos Hathcock's CO in Vietnam.

He asked me to have a look at his Leupold binoculars. He likes them quite a lot but has been having some trouble with them.

Is there a guy you really trust in customer service we could send them to? Nebraska deer season is right around the corner, so we are hoping for a quick turnaround.

Many thanks,
Mark iv

What I didn’t tell him was that Jim had left the binoculars (forensic examination indicates that, at one time, they were Leupold Wind Rivers) on the bumper of a truck, and they fell off in a field last deer season. They were subsequently well and thoroughly minced by a bush hog clearing the field.

To paraphrase my favorite Leupold ad of the 1980s: “That bush hog thought my binoculars were just another stump …"

Latest

Glock Gen6 V Series 1
Glock Gen6 V Series 1

Glock Unveils Its GEN6, V-Series Pistols

"Perfection" is now in its sixth generation, as Glock introduces its new GEN6 line of handguns, which incorporates substantial mechanical and ergonomic changes compared to previous factory offerings.

Tisas Introduces PX-9 2.0 Duty Comp, Carry Comp & Tactical Comp Pistols

Many handgunners are seeing the value of muzzle compensators on their handguns, and Turkish gunmaker Tisas is answering the call with three new models: the PX-9 2.0 Duty Comp, Carry Comp and Tactical Comp.

Preview: Federal BYOB .22LR Ammo Bucket

With 1,375 rounds of .22 Long Rifle ammunition, the stackable, reusable Federal BYOB .22 LR Ammo Bucket is sure to keep even the most ardent shooter of rimfire handguns or rifles busy for a while—even if there’s more than one new gun under the tree.

Gun Of The Week: CZ 600+ American

CZ expanded its 600 series of rifles with a particular version tailored to the American market, and this CZ 600+ American model has a few unique features incorporated into the design.

The Armed Citizen® Dec. 5, 2025

Read today's "The Armed Citizen" entry for real stories of law-abiding citizens, past and present, who used their firearms to save lives.

30 Years Of Bond Arms Pistols

Bond Arms, the Texas-based maker of a series of double-barrel derringers inspired by a design from the Old West, celebrates 30 years in business in 2025.

Interests



Get the best of American Rifleman delivered to your inbox.