Dear Customer Service

by
posted on August 15, 2011
** When you buy products through the links on our site, we may earn a commission that supports NRA's mission to protect, preserve and defend the Second Amendment. **
keefe2015_fs.jpg (1)

Early Monday morning I received a call from NRA Secretary Edward J. “Jim” Land, Jr., USMC (Ret.). Jim has the difficult, and at times enviable, job of running the corporation part of the Association, including the NRA Annual Meetings and the NRA Board Meetings. A shooter’s shooter, Jim is double distinguished, was a Marine officer in Vietnam and is one of the fathers of the modern Marine Corps sniping program.

Jim is both my friend and hero, so when he needs help with a firearm or equipment or just getting to the right person, I’m always happy to help. He called me to his office for “some help with the Leupold people.”

I sent the following to my friend Pat Mundy of Leupold’s marketing department (a really good guy) without further explanation and the attached photo taken on Jim’s desk:

Dear Pat: Do you know Jim Land is? He's NRA Secretary, one of our top officers of the Association. He's a retired USMC major and was Carlos Hathcock's CO in Vietnam.

He asked me to have a look at his Leupold binoculars. He likes them quite a lot but has been having some trouble with them.

Is there a guy you really trust in customer service we could send them to? Nebraska deer season is right around the corner, so we are hoping for a quick turnaround.

Many thanks,
Mark iv

What I didn’t tell him was that Jim had left the binoculars (forensic examination indicates that, at one time, they were Leupold Wind Rivers) on the bumper of a truck, and they fell off in a field last deer season. They were subsequently well and thoroughly minced by a bush hog clearing the field.

To paraphrase my favorite Leupold ad of the 1980s: “That bush hog thought my binoculars were just another stump …"

Latest

Compton FNRA June 2026 Hamlin Pasciuti Olsen
Compton FNRA June 2026 Hamlin Pasciuti Olsen

A Successful Friends of the NRA Dinner at Compton Hunting & Fishing Club

On Saturday, June 20, 2026, the Compton Hunting & Fishing Club in Southern California hosted another outstanding Friends of the NRA dinner.

President Trump Touts the NRA and National Concealed Carry Reciprocity

At the Mack Trucks facility in Macungie, Pa., President Donald Trump reiterated his support for the National Rifle Association as well as his support for national right-to-carry legislation.

Rifleman Review: Savage Arms Revel Classic

Offered as an affordable, rimfire, takedown design, the Savage Arms Revel line of lever-actions has expanded to include several popular chamberings, as well as a deluxe version.

A Modernized Classic: Chiappa's S.A. 1873 Black Thunder

Italian manufacturer Chiappa makes an interesting mix of historical designs, modern firearms and guns that combine both of those elements into one. In the latter category is the S.A. 1873 Black Thunder .44 Magnum revolver.

I Have This Old Gun: CZ vz.27

Pressed into Nazi service, the Czech-produced CZ vz.27 pistol was a popular GI bring-back from World War II.

Federal & Remington Awarded All Four Categories of FBI Rifle Ammunition Contract

The FBI recently awarded Federal Premium and Remington Ammunition—both members of The Kinetic Group family of firms—one of the largest law-enforcement contracts in TKG history.

Interests



Get the best of American Rifleman delivered to your inbox.