Dear Customer Service

by
posted on August 15, 2011
** When you buy products through the links on our site, we may earn a commission that supports NRA's mission to protect, preserve and defend the Second Amendment. **
keefe2015_fs.jpg (1)

Early Monday morning I received a call from NRA Secretary Edward J. “Jim” Land, Jr., USMC (Ret.). Jim has the difficult, and at times enviable, job of running the corporation part of the Association, including the NRA Annual Meetings and the NRA Board Meetings. A shooter’s shooter, Jim is double distinguished, was a Marine officer in Vietnam and is one of the fathers of the modern Marine Corps sniping program.

Jim is both my friend and hero, so when he needs help with a firearm or equipment or just getting to the right person, I’m always happy to help. He called me to his office for “some help with the Leupold people.”

I sent the following to my friend Pat Mundy of Leupold’s marketing department (a really good guy) without further explanation and the attached photo taken on Jim’s desk:

Dear Pat: Do you know Jim Land is? He's NRA Secretary, one of our top officers of the Association. He's a retired USMC major and was Carlos Hathcock's CO in Vietnam.

He asked me to have a look at his Leupold binoculars. He likes them quite a lot but has been having some trouble with them.

Is there a guy you really trust in customer service we could send them to? Nebraska deer season is right around the corner, so we are hoping for a quick turnaround.

Many thanks,
Mark iv

What I didn’t tell him was that Jim had left the binoculars (forensic examination indicates that, at one time, they were Leupold Wind Rivers) on the bumper of a truck, and they fell off in a field last deer season. They were subsequently well and thoroughly minced by a bush hog clearing the field.

To paraphrase my favorite Leupold ad of the 1980s: “That bush hog thought my binoculars were just another stump …"

Latest

Ihtog Japanese Type 97 1
Ihtog Japanese Type 97 1

I Have This Old Gun: Japanese Type 97 HMG

The Imperial Japanese army learned important lessons during the fighting in Manchuria, and these contributed to the development of its Type 97 machine gun, chambered for a heavier, harder-hitting cartridge.

Skills Check: The Event Horizon Drill

The Event Horizon drill is designed to pull attention away from consequence and return it to process by removing the shooter’s ability to visually reward or punish themselves shot-to-shot.

Ruger HSS Reassembly Aid Going Out of Business

If you've ever struggled to reassemble a Ruger Standard Model pistol, Hammer Strut Support offered an easy, patented solution for decades, but the company recently announced it would be closing its doors.

Taurus RPC: The Bull Does a PDW

Taurus is joining the PDW market with its 9 mm-chambered RPC, a large-format, semi-automatic pistol with plenty of capacity.

Weird Guns & The People Who Like Them

Whenever an unusual firearm crossed the table at Tam's local gun shop, there was always a buyer for it.

NRA Programs in Action: A Look at Our 2025 Impact

At the heart of the NRA’s mission is a simple goal: to serve our members, strengthen our communities, and advance education, safety, and shooting sports across the country.

Interests



Get the best of American Rifleman delivered to your inbox.